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Checking your voicemail messages
When you have a new voicemail message the red light next your MESSAGE button will flash. To listen to your message(s) press the MESSAGE button and follow the voice commands. The first thing you will be asked for is your personal security code - make sure you have one, or anyone will be able to listen to your voicemail messages.
Recording your voicemail greeting
To record, change or manager your voicemail greeting you first need to access the voicemail system by dialling 0. when the system answers dial * then your extension number then #. You will then be asked to enter your security code and # which you should do. You then select option 3 to manage your mailbox and follow the instructions.
Programming your voicemail
You can change your recorded voicemail message, your recorded name, your personal security code and perform other functions by not hanging up when you are asked "Would you like to leave any messages? and continuing to follow the voice commands, pressing 1 for yes and 2 for no.
Your voicemail will only work when the red light next to either your CF.VM or CF.BNA button is lit. When the CF.VM (CALL FORWARD TO VOICEMAIL) light is on all calls to your extension will be forwarded to your voicemail. When the CF.BNA (CALL FORWARD ON BUSY OR NO ANSWER) light is on all calls to your extension will ring for a few seconds and then be forwarded to your voicemail. If you have voicemail, you activate CF.VM. by pressing the CF.VM button and activate the CF.BNA by pressing the CF.BNA button, 0 then CF.BNA button again.
Not all extensions have voicemail and some extensions forward voicemail to other extensions in ways that can be disrupted if you try to programme your phone. If you want voicemail set up on your phone, are unsure about how your voicemail works or have a problem with your voicemail that you do not understand you should ask our building manager for help.
Checking your voicemail messages from outside Community Base
You can check your voicemail messages from any outside or mobile phone. You do this by calling the voicemail system on (01273) 234042. When the system answers, dial *, then your extension number, then #. You will be asked for your personal security code and should continue there as in Checking your voicemail messages.
