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Your Toshiba handset
Most handsets in Community Base are 10 button Toshiba electronic handsets. The extensions these handsets work from cannot be used by ordinary phones, faxes or modems.
The 10 button Toshiba electronic handsets have
• A dial pad consisting of numbers 1 to 9, *, 0 and #
• Four keys at the bottom of your phone marked MIC, CONF/TRANS, SPKR and HOLD
• Ten grey keys (with red lights next to each button) down the right hand side of your phone.
From the top of your phone these grey keys have the following functions (make sure your handset is correctly labelled for these keys - keystrips to do this are available from the building manager)
• MESSAGE This allows you to retrieve your voicemail messages without having to life the receiver ( see USING YOUR VOICEMAIL below)
• SDS ( SPEED DIAL SELECT ) See SPEED DIALLING below
• LNR ( last number redial ) Press this button to redial the last number you dialled
• CF.VM ( call forward to voicemail ) See USING YOUR VOICEMAIL below
• CF.BNA ( call forward busy or no answer ) See USING YOUR VOICEMAIL below
• GROUP PICK UP Press this button to reply to a call ringing at another phone in your group (your phone 'group' will generally be your immediate colleagues)
• SPEED DIAL 11 See SPEED DIALLING below
• DOOR RELEASE You can use this key to open the South Wing entrance to a visitor. The visitor needs to dial your extension from the entryphone at South Wing entrance - when s/he does so, you can open the South Wing door remotely by pressing this button. The red light next to this button will light while the door is open. Remember, you will still need to open the door from your floor to the South Wing to let the person into your office. You should never use this facility to let someone in who you do not know.
• SPEED DIAL 12 See SPEED DIALLING below
• INT ( internal ) The red light next to this button lights when your phone is being used.
Using your Toshiba handset
TO ANSWER A CALL lift your receiver and talk
TO MAKE A CALL pick up your receiver and dial or press the SPKR key, remember to pick up your receiver once the person you want to speak to has answered or they won't be able to hear you! To dial another extension simply dial the extension number. To dial an outside number dial 9 followed by the number you require
TO END A CALL replace the receiver
TO HOLD A CALL press the HOLD button
TO TRANSFER A CALL press CONF/TRNS and dial the extension you want to transfer your call to. When the extension answers or goes to voicemail hang up and your call will be connected to the new extension. To retrieve the call without transferring it simply press CONF/TRNS again
TO CONFERENCE CALL (HAVE MORE THAN TWO PEOPLE TALKING ON THE PHONE) Phone the first person you want to conference with, press CONF/TRNS, and dial the number of the third person you want to conference with. When this person answers press CONF/TRNS again and the three of you will be able to have a conversation.
